I had a smooth and enjoyable car buying experience. Gilbert was my sales associate, and Jon, the manager, was also very helpful throughout the process. They both made sure all of my questions were answered and made the experience easy and stress-free. I was so happy with my experience and my new car that I actually recommended the dealership to a friend who is thinking about buying a new car. She loved mine so much, she’s considering getting one too!
Good selection in stock. They drive a hard bargain but the car was worth it.
Had a great experience purchasing CX-5, 2026. Gil is the best consultant. He was very patient with us, friendly and professional at the same time.
First time going to a Mazda Dealer and I worked with Connor who was more than happy to show us around and give us some looks and driving tests of vehicles. I’ve been exploring Mazda cars because of their reliability and features but I’ve been unsure of the kind of driving experience I was looking for and he helped make it more clear for me. Super informative and knowledgeable about all the vehicles. Thanks again for all your help Connor!
The dealer is great! And Rene is also friendly and patient.
My experience here was absolutely wonderful! Connor and his team were incredibly attentive, professional, and welcoming. From the moment I walked into their office, they made me feel like family. They were genuinely willing to listen, work with me, and make sure I felt comfortable throughout the entire experience. I truly appreciate their kindness, professionalism, and dedication. Highly recommend Connor and his team!
Rigo is great
Good experience. No pressure and good customer service from sales person and finance manager. They even agreed to a full tank of gas after the price was set and agreed to have the car brought back to get the scratched and nicks fixed at a later date.
Great deals on new vehicles. pleasant and courteous Salesforce. Very pleased with my new vehicle.
Rigo Escobedo was an amazing sales consultant. He got straight to the point, warmly welcomed us and didn’t try to upsell us.
Gilbert was easy to work with and quick to respond.
Very good service as per the customer needs.
I had an amazing experience purchasing my new Mazda CX90. From start to finish, the entire process was smooth, professional, and enjoyable. I never once felt pressured to make a decision, and the team genuinely listened to what I wanted and worked with me to make sure I was happy with my purchase.
When I had concerns about certain aspects of the vehicle, they immediately reassured me that there were other options available and took the time to find a solution that worked for me. I really appreciated their willingness to listen and make sure I felt comfortable with my ... Read More Google - Sep 8, 2026
It was a very nice experience. My sales person Leo Rojas, his manager Jonathan Proano and the rest of the staff members were very welcoming. It felt like a family reunion instead of a business deal.
Had a great experience purchasing my Mazda here. A special shoutout to Gilbert for making the whole process easy from start to finish. He was helpful, responsive, kept me updated, and made sure everything we discussed was taken care of. I really appreciated the way he handled everything. Renée in Finance was also great to work with and made the paperwork and financing process smooth and straightforward. Overall, I’m very happy with the experience and my wife absolutely loves the car. Thank you again to Gilbert, Renée, and the team!
This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier.
My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider ... Read More Google - Aug 29, 2026
Had a great experience working with Leo. He was friendly, knowledgeable, and respectful of my time. He made the process quick and easy and got me in and out as quickly as possible. I’d definitely recommend working with him and Napleton.
This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier.
My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider ... Read More DealerRater - Aug 29, 2026
Gilbert was amazing, took the time to show me the vehicles I was debating on and helped me feel comfortable in my decision. The process was smooth and fast, compare to past purchases. Truly recommend this dealership and Gilbert. - Also Thomas, I truly enjoy how nice everyone is.
Rene Quinones and Tom Schmidt were awesome they made it all happen . Thank you
Rene was awesome and worked his magic for us! the process was smooth!
I believe this was the fastest purchase I ever made on a vehicle. From the moment we stepped into the dealership to test driving it, Connor went above and beyond to ensure I was satisfied. He was transparent and straightforward which I appreciate. I recommend seeing Connor and I look forward to returning and purchasing another vehicle from him in the future!
We had a wonderful car-buying experience at Mazda Schaumburg. We made an appointment beforehand and were able to purchase the exact vehicle we wanted.
Our salesperson, Teddy, was incredibly kind and helpful. He showed us various color options and actively helped us throughout the test-drive process. Leo, who assisted us with financing, was also very friendly and explained everything clearly and thoroughly.
My husband and I were able to purchase a great car smoothly and without any problems. We did not know much about cars, but Teddy and Leo patiently answered our questions and guided us through every step. Thank ... Read More Google - Aug 12, 2026
second new vehicle that I purchased here, amazing car buying experience with Rene Quinones
The process of purchase from start to finish was a breeze. Leo was awesome and extremely knowledgeable. All employees at this location are extremely personable.
Nice service and helpful information regarding the vehicles
Helpful sales team. Customer focused every step along the way. Parking lot very limited
Great place to do business! Just bought a car from Rene at this store. He was very easy to work with. They let us road test the car, look at in the service bay and pulled a carfax on the spot for review. The staff in both the sales and service department were wonderful. I would buy from here again! 😊
Jaxon and Rigo are awesome and very knowledgeable I appreciate you guys making my first time buying a car so fun n easy
We have purchased two vehicles from this Mazda dealership, most recently a 2026 Mazda3 for my son Matthew, and we have always received excellent service from René Quiñones. René offered us a very competitive APR and took the time to make sure everything was done properly. Once the financing was approved, he personally walked us through every detail of the vehicle and patiently answered all of our questions. We are very satisfied with our experience, and when it is time to purchase another vehicle, we will definitely consider coming back here.
We have purchased two vehicles from this Mazda dealership, most recently a 2026 Mazda3 for my son Matthew, and we have always received excellent service from René Quinones. René offered us a very competitive APR and took the time to make sure everything was done properly. Once the financing was approved, he personally walked us through every detail of the vehicle and patiently answered all of our questions. We are very satisfied with our experience, and when it is time to purchase another vehicle, we will definitely consider coming back here.
This dealership was great! They had the car I called about ready to go when I got there. The salesman was very nice Teddy Smith
Great showroom with a friendly service. I had a hassle-free experience.
Amazing experience! We had already gone through the process of selecting the exact model and color we wanted, we showed up and Leo pulled the CX-5 right up and we took it for a test drive. Got back, started the paperwork and was out the door with our new ride in less than 2 hours all in. Leo was fantastic to work with and provided a great experience all around!
I went in yesterday to purchase a new vehicle and couldn’t be more pleased with the experience. I was helped by Rene Quinones and he made the experience as seamless as possible. I remember the days of spending all day at the dealership and we were in and out within 4 hours.
Leo in sales is stellar and it was genuinely a pleasant experience - not something I usually associate with buying a car. He was responsive and helpful while I figured out what I wanted out of my car. The whole service department is fantastic.
Everything is great, very pleasant staff, high-level service. Fast, convenient, professional.
Rene was very helpful. He helped with every detail and made the process of buying a new car seamless. Thank you
Gilbert gave me wonderful customer service from the moment I walked in by greeting me and asking how he could help. I had an appointment already scheduled to test drive a car I had in mind. He pulled the car up immediately and gave me an unsolicited apology for the delay since he was still wrapping up with another customer. Finalizing a fair and practical deal was very straight forward with Gilbert and the rest of his team. He took great care explaining all the various features of the car I was purchasing and provided his own examples of how ... Read More Google - Jul 29, 2026
If Google permitted the allocation of 10 stars, I would most certainly award Mazda Schaumburg a full 10 stars. I cannot express enough positive sentiments regarding this establishment. Jonathan and Rigo provided exemplary service. Jonathan clearly articulated the costs associated with the vehicle that my daughter purchased as a first-time buyer. Additionally, we sold our 2025 Mazda CX-5 back to Mazda, which we had originally acquired from the same location. Jonathan swiftly provided us with a quote for the car we were returning to them. The sales consultant, Renee, was instrumental in assisting my daughter by thoroughly explaining all the documents she signed ... Read More Google - Jul 28, 2026
Great experience with Jaelyn. He immediately helped us to feel comfortable about asking questions and answered them all. I would definitely recommend him!
I came to this Mazda location after having a bad experience at another Mazda location. I was greeted by Teddy and I couldn’t be more grateful for him! Teddy heard my concerns with my last experience and made sure my experience at Napleton Schaumburg was nothing but smooth and easy. I never felt pressured or rushed to make a purchase. He explained everything clearly and even got me the best deal around the area! He even came in early before his shift started on the day I came to finalize all the paperwork. Teddy was the absolute best to ... Read More Google - Jul 25, 2026
Super smooth experience with no hiccups. We went in to get some repairs done on our car and they gave us a really good offer to buy our car. So we decided to trade in and we left with our new car the same day. Super smooth process, thanks Mazda!
I had a great experience working with Teddy during the car buying process. He was knowledgeable, kind, attentive, and helpful throughout the entire process. He made everything feel easy and comfortable, and I really appreciated how patient and professional he was. Teddy made what can sometimes be a stressful process feel smooth. I would definitely recommend working with him!
I was able to find my car online, and communicating via email was quick and easy. The (3 year old) car’s price was set right around KBB value, and it was spotless. Friendly, professional, non-pushy service from Teddy when I arrived to drive the car, and a relatively quick and easy no-pressure sales transaction made this a positive car buying experience.
My wife and I had a great experience! Our sales rep (Leo) was awesome. Not pushy and very well informed. Highly recommend!
Leo Rojas, Mr Jose and Mr Jonathan helped my dad exchange his older Mazda for a bigger, newer model. Their service was exceptionally quick, very professional, and my dad is incredibly satisfied. All the maintenance and paperwork was very smooth, and he could tell they were determined to make a good experience and a good deal. Would definitely recommend to work with any of them when you’re buying a car, had a great experience.
We went to the Napleton's Schaumburg Mazda today and had a great experience working with Rene, one of the Sales Consultants. He was patient with us as we test drove a couple of different models and then some different levels of the CX-5. When we sat down to discuss the price, Rene was an excellent listener, helping us to work through our trade-in value, total cost, interest rates, and down payment to ensure that we had something that worked comfortably in our budget. Thank you for making the car buying experience straightforward!
Went here for my first car purchase. Rigo and Jonathan were so nice and helpful. Because of them I got my dream car!
Teddy was very helpful & he didn’t make me feel pressured at all. He was very patient, knowledgeable, kind & professional. It was the best car shopping experience ever. I would strongly recommend the dealership & Teddy to my friends & colleagues. The finance guy- a younger guy was great as well. He explained all the options that were available & made me feel comfortable w/choosing the option that was right for me.
I bought a 2025 CX-70 Mazda. A review working the first few days is usually a good review for a dealership. So, I waited 2 weeks before doing this review. The sales person, Gilbert Miramontes, was awesome. He heard our needs and worked on satisfying them. He was very personable. Constantly offering us water. I'm of the belief that only price matters, nothing else. I'm a little cold when it comes to car buying. I want the lowest price for the car I want and nothing else matters. All of the dealers told me the price they advertise is the ... Read More Google - Jul 14, 2026
Great dealership to work with. The entire process was quick, straightforward, and hassle-free. No games, no wasted time—just people who got the deal done. I appreciate the professionalism and would definitely do business with them again.
Leo at Napleton Schaumburg Mazda is amazing. Best salesman we ever had. From moment we dealt with him he has gone out of his way to answer all questions , be there every step of the way and work with our requirements and provide best customer service anyone could ever provide. He goes above and beyond.
We purchased our first suv Mazda with Leo and we were so happy and pleased with his service and the car that we went back to Leo to purchase another car from him.
Leo is an asset to your company. He will drive so much ... Read More Google - Jul 13, 2026
Just purchased our 3rd Mazda from Napelton. Each time has been a five star experience. Shout out to Rigo and Tom for ensuring the process was timely and without stress.
Rigo Escobedo provided excellent service and helped me and my wife bring home our new family car ! 😁
Bought my first mazda here and Rigo E. helped make my experience seamless and was so helpful with the entire car buying process! Highly recommend working with him!
Great experience in leasing a car, both our salesman and the finance manager were knowledgeable, helpful, and kind! Thank you all!!
I had a friendly and professional experience with the sales associate. Also the young lady that greeted us at the entrance. Great for my first experience with this dealership.
Buying a car is stressful, and this dealership gave me some frustrations but ultimately a good experience.
Before ever stepping into the dealership, I spent many, many hours researching vehicles online and communicating with several employees via email. As a mom of a daughter with special needs, I was intentionally trying to streamline the process and avoid spending 4 or more hours at a dealership. I appreciated being able to start the conversation remotely and hoped that would make the in person visit much more efficient.
Unfortunately, my in person visit didn’t go as planned. I had been quoted a ... Read More Google - Jul 5, 2026
I recently bought a 2026 CX-5 and the process was quick and easy. The staff was very pleasant to work with. Thank you Teddy for helping me with the purchase and for teaching me how to use the new software. Thank you Tom from finance, for giving me a great deal with the platinum warranty. Now I can drive my new car worry free.
Best car dealership buying process I’ve ever had.
The car I wanted was at the Palatine location, but we wanted to stick with Ivan from the Schaumburg location. From test driving to purchasing my car yesterday, Ivan and the Schaumburg Napleton team made the process easy. Ivan took his time to ensure I was connected to the MyMazda app, and went through a lot of the important features. I’m obsessed with my 2026 CX5 Premium Plus SUV.
Great service and buying experience!
I had an outstanding experience at this dealership thanks to Chris, Bryan and the mechanic (sorry I forgot your name)! From the moment I arrived, they were incredibly friendly, and generous with their time. They helped in ways I don't think they truly understand and I am so blessed that they were the ones helping me with my maintenance. They were able to walk me through what was wrong with my car and answered all of my questions. Never made me feel pressured to make a decision. Their professionalism and genuine care made the entire experience smooth and less ... Read More Google - Jul 2, 2026
Connor and Leo were simply the greatest! Honest to God, they allowed me to shop the way I wanted and were able to get me a great deal. Friendly, hospitable, and helpful.
If you’re looking for a reputable, honest, car dealership with knowledgeable, friendly associates- look no further! I can’t begin to tell you how much I dread the whole car buying experience, so when 2 of my coworkers recommended Napleton’s Mazda of Schaumburg, I decided to reach out. They were very responsive, not pushy, listened to my needs, and best of all- quoted me an excellent price for the Mazda CX-30 preferred that I purchased. I prefer to keep honest dealerships like this in business and was so happy to have found them. By the way, Rene was amazing! ... Read More Google - Jun 29, 2026
I recently bought a new Mazda, and the whole experience easy from start to finish. Since I had never driven a Mazda before, I had a lot of questions and wanted to look at several different options.
Teddy took the time to show me all the vehicles I was interested in, answer my questions, and help me compare my options without ever making me feel pressured. He was knowledgeable, patient, and easy to work with, which made the process much more enjoyable.
I’m very happy with my new car and would definitely recommend working with Teddy if you’re ... Read More Google - Jun 28, 2026
Napleton Schaumburg Mazda has given me and my husband the best shopping experience being a first time brand new CX30 buyer.
Gilbert Miramontes has exceeded our expectations and has been a great help! He guided us patiently and showed us that buying brand new is better than the used model. We got the best deal for what we are willing to pay. We highly recommend him for future customers!
Tom from financing also helped us and gave us such a wonderful experience.
Thank you so much for helping us find our dream car.
Hope both of you get a raise, ... Read More Google - Jun 27, 2026
We had a great experience buying our new Mazda. Leo went above and beyond- they didn’t have the color I wanted in the model I wanted and Leo actually drove to the sister dealership himself to pick one up for me! No one was pushy and the whole thing went smoothly and quickly. I would definitely recommend this dealership for anyone looking.
Fair and low pressure buying experience
really quick and straight to the point
We had a great experience with Gilbert at Napleton Mazda. He took the time to explain all our purchasing options. It was a very smooth process and overall enjoyed our car buying experience. We definitely would come back and buy a car from them!
It was great service and we felt very welcomed and appreciated. They don’t try and push us any way. We were allowed to lead the process.
I had a great experience at Napleton Mazda in Schaumburg. Everyone was so nice and very helpful!
I recently purchased a new SUV. Rigo was my sales rep. He did a tremendous job in helping me throughout the process. the GM, Jonathan, authorized and really helped push the deal through. All around 5 star experience. I'm extremly happy and pleased with my new vehicle. If you're in the market for a Mazda, I highly recommend Napleton in Schaumburg!
Clean shop and dealership. I worked with Connor to get a sick Miata Club and he was very knowledgeable and friendly. Great customer service all around. Good roads in the area for test drives. I’d work with them again.
Teddy was awesome and super helpful, and Tom spent extra time making sure i got the best rate possible. Also really appreciated that the website accurately reflected what the dealership had in stock!
I had an excellent experience purchasing my car from this dealership. The entire process was smooth, stress-free, and much easier than I expected. A special thank you to Rene for providing outstanding customer service throughout the entire process. Rene was professional, friendly. He kept me informed every step of the way and made sure everything was handled efficiently.
