Quick in and out!
Scammers all the way. I signed off to 19k-20k on a 2020 CX5 with around 53k-55k miles two years ago. After the bank loan came in it jumped to almost 28k. The thing that has bothered me the most is how much maintenance I have invested in the last two years. The way they sold the car that it was in “perfect condition” and they tried fighting me on the negotiation knowing they were selling me a car that was up for multiple maintenance changes. Mind you I’m getting service at another Mazda service center closer to me ... Read More Google - Nov 13, 2026
Rigo, Frank and Rene were all amazing! Have you ever had a feeling you were meant to be somewhere? That was my experience with Mazda. Its a long story but Ill shorten it for this review. I live an hour away and went to a dealership we didnt have in our area, didnt work out, I ended at Mazda, learned Rigo lived down the street from us, we share the same favorite restaurants, and the picture he had in his office is the exact tattoo on my arm! Rigo and Frank worked as hard as they could to get within ... Read More Google - Nov 12, 2026
It’s was great.
Great experience with my new Mazda 3 purchase.
Made an appointment for very specific recall work (rear hatch lift gate supports) on Monday to come in Friday. Come in on Friday, they make me wait 1-1/2 hours then tell me that they have to order the part. Why did they not order the part when I made the appointment? And then if they knew they didn’t have the part, why did they make me wait 1-1/2 hour?? They basically try to make up by performing a multi pt inspection and wash my car which I told them not to do when I first get there. Now I ... Read More Google - Nov 6, 2026
Very welcoming and family like experience all around! Audrey was great and let us test drive multiple cars, made the whole experience very smooth and easy! Same goes with the big boss Frank! Checked up on us more then once and gave us a great deal! As well as Tom! He was very funny and knows what he’s doing! 👌🏼
Have repeatedly said that I no longer own a Mazda and to take me off their lists for stupid trade in offers or service and they have refused so far it seems. This is insane, I'm getting at least 1 call a week. At this point, I'll never be a Mazda customer again. I don't want to be harassed.
I just bought a brand-new Mazda CX90. The whole process was very quick and it was a pleasure working with the sales staff and the finance department. Everything was top-notch. Thank you 🙏🏻
(Translated by Google) The customer service is 5 stars. Audrey helped me with the entire sales process. She and the whole team are very professional and attentive. My car is a used model and it's immaculate, very well maintained. They delivered it to me like new. It needed a few adjustments, and they did them all for free. If you're looking for a good car and can't afford a new one yet, I highly recommend this place. Your money is safe when you buy it here!
(Original)
El servicio al cliente es 5 estrellas. Audrey fue quien me ayudó ... Read More Google - Oct 29, 2026
Didn’t end up purchasing from this dealership, but Alex was quick and responsive with a written quote that helped me rationalize a local purchase in Northern MI. Would definitely consider them for a future purchase.
Great experience. If you dread the car buying experience and want to go somewhere where people are straight forward and easy to work with this is the place! I worked with Leo and he was very friendly and great to work with. I will be recommending Schaumburg Mazda to anyone looking!
We had a great experience working with Teddy Smith! He was friendly, helpful, and made the entire car-buying process so easy and stress-free. He never made us feel rushed and took the time to answer our questions and make sure we were comfortable with everything. It was such a smooth and enjoyable experience from start to finish. We truly appreciate his help and would definitely recommend Teddy to anyone looking to purchase a Mazda!
What a fun experience! Thank you Rene. Call him for your next Mazda.
Great service quick and easy , very happy with the purchase
Great fast service No Bullshitting around Tom and teddy are the Best! Took Great care of Me .
I recently purchased my new car here, and they were great! They were quick and easy to communicate with and very pleasant to deal with. They explained everything clearly and made it an easy transaction. Very happy with their service.
Found me the right car, the right options. Great experience.
Don’t call to see if they have a car in stock because Sherlyn doesn’t know how to do her job. Teddy is very defensive of Sherlyn and tried to blame us for knowing they don’t have the vehicle because there was no pictures and not that Sherlyn answering the phone wasted our time. Frank doesn’t care about our time either. Wants to know where we came from instead of apologizing for the mistake. Stick with Biggers Mazda in Elgin!! There’s no where to park at this location either.
Audrey the sales person and Frank the sales manager were great. Very professional, knowledgeable and easy to work with. They went out of their way to makes sure we were happy.
Frank and Leo were great to work with. Very happy with my car and the service received.
Just bought my first Mazda! I was impressed by the professionalism! Felt welcomed, Frank and Leo were attentive to my needs and took time to explain/show different models! Really appreciate their advice! I recommend 100% Mazda Napleton in Schaumburg! And excited to enjoy my first Mazda! Thank you!
Really good customer service. Bought a car in under 4 hours
I had an excellent experience at Napleton's Schaumburg Mazda dealership. The staff was friendly, professional, knowledgeable, and very helpful throughout the entire process. Leo Rojas sales consultant a special thank you to you for taking the time to help me with my purchase. Everything was explained clearly, and there was no pressure or unnecessary hassle.
The buying process was smooth and straightforward, and I felt that the team genuinely cared about making sure I was happy with my purchase. I really appreciate the honesty, excellent customer service, and attention to detail.
I would highly recommend this dealership to anyone ... Read More Google - Oct 4, 2026
Very good place to buy car for sure I will be back for another car in the future The sales representative Rigo Escobedo very nice he explained everything very well I will recommend him to everyone! I love my Mazda hybrid cx50
Had a very pleasant experience here at Napleton’s Schaumburg Mazda. Salesperson Audrey was very helpful and knowledgeable, and made sure that we walked out the door with the best possible price. The transaction was quick and went very smoothly. Also, shoutout to sales manager Frank for working his magic and allowing us to come out with a great deal. Very friendly and helpful staff. I would highly recommend this dealership to other first time buyers.
This was the best experience we've had in buying a car in a long time. General manager, Frank, was professional, yet personable. Wonderful attitude throughout the process, and walked us through the whys and the why nots of the process. Pleasant to work with.
Our sales/ customer care rep, Rodrigo, was a pleasure. He smiled a lot and had a pleasant personality. He seems to love people, and loves his job. Working with Rigo, warrants a recommendation from us, if anyone needs/wants a car. This is our 2nd purchase of a Mazda from Schaumburg/ Napleton Mazda. Great place ... Read More Google - Oct 1, 2026
Connor and Frank were amazing!! We couldn’t be happier with the excellent service we received from them. Love our Mazda!!
Not at all a great dealership to look for a car, they tried to sell an extended warranty, tire coverage and service packages as non-negotiables (basically add 5k on top of the msrp), and didn’t seem to be very interested in selling a car. Anyway there’s a better Mazda Dealership where I took my business and closed my vehicle at NO HIDDEN COST. Please stay away from this place if you want the best price.
I had a smooth and enjoyable car buying experience. Gilbert was my sales associate, and Jon, the manager, was also very helpful throughout the process. They both made sure all of my questions were answered and made the experience easy and stress-free. I was so happy with my experience and my new car that I actually recommended the dealership to a friend who is thinking about buying a new car. She loved mine so much, she’s considering getting one too!
Good selection in stock. They drive a hard bargain but the car was worth it.
Had a great experience purchasing CX-5, 2026. Gil is the best consultant. He was very patient with us, friendly and professional at the same time.
First time going to a Mazda Dealer and I worked with Connor who was more than happy to show us around and give us some looks and driving tests of vehicles. I’ve been exploring Mazda cars because of their reliability and features but I’ve been unsure of the kind of driving experience I was looking for and he helped make it more clear for me. Super informative and knowledgeable about all the vehicles. Thanks again for all your help Connor!
The dealer is great! And Rene is also friendly and patient.
My experience here was absolutely wonderful! Connor and his team were incredibly attentive, professional, and welcoming. From the moment I walked into their office, they made me feel like family. They were genuinely willing to listen, work with me, and make sure I felt comfortable throughout the entire experience. I truly appreciate their kindness, professionalism, and dedication. Highly recommend Connor and his team!
Rigo is great
Good experience. No pressure and good customer service from sales person and finance manager. They even agreed to a full tank of gas after the price was set and agreed to have the car brought back to get the scratched and nicks fixed at a later date.
Great deals on new vehicles. pleasant and courteous Salesforce. Very pleased with my new vehicle.
Rigo Escobedo was an amazing sales consultant. He got straight to the point, warmly welcomed us and didn’t try to upsell us.
Time wasted. Disrespectful. Very unpleasant experience. Exactly the type of car dealership to avoid. I called before making the 1 hour drive and was assured all three cars were “on site”. Arrived to find that only one of them was. Horrible hard sell. Clearly lied about being there.
this place is horrible, one of the salesmen were very ignorant and unprofessional just because my dads English isn’t good, such a shame because we came to buy a new car
I’ve been at dealership wondering if they can beat or even match my deal, they said that they won’t be able to do that. I understand that and no hard feelings. But the guy that I talked to gave me an attitude and made feel uncomfortable and unwanted at their place probably because of trying to negotiate best deal for me on a new car. I thanked him for his time and had to repeat myself goodbye multiple times before hearing any response at the end. I suggest not to go to this dealership unless you are ready ... Read More Google - Sep 5, 2026
Terrible experience with the purchase here. Mixed communications on types of payments accepted. Would not do business here again.
My experience at Napleton Mazda of Schaumburg was genuinely one of the most stressful and uncomfortable car-buying experiences I’ve had.
Once I got into the finance office, I was presented with a 3.9% APR over 72 months at roughly $821/month and was told that in order to receive that rate, I had to purchase an additional six-year warranty. The numbers didn’t make sense based on the agreed-upon price of the vehicle, so I started asking questions.
Once I realized what was happening and pushed back on the warranty being tied to the APR, the finance manager became visibly frustrated and ... Read More Google - Sep 1, 2026
This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier.
My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider ... Read More DealerRater - Aug 29, 2026
Poor customer service
My brand-new Mazda’s computer system suddenly shut down for no apparent reason, so we brought the vehicle here for service.
It has now been two days, and we still have not received a proper update or a clear explanation of what is happening. On top of that, no loaner vehicle was provided to us, which has created a major inconvenience.
Unfortunately, when we tried to get an update by phone, Rachel was extremely rude and eventually hung up on us. Instead of being helpful and professional, she became defensive because she was unable to provide any answers or assistance.
... Read More Google - Aug 27, 2026
My daughter visited this dealership today to gather information and test-drive a Mazda3 as we prepare to purchase a new vehicle before she returns to college.
Prior to her visit, she had been corresponding with Sherlyn, a sales consultant who was extremely helpful and enthusiastic about assisting her. However, when my daughter arrived, her experience was completely different. She informed Ivan that she had been working with Sherlyn, and he notified Sherlyn that she was present. Despite their previous communication, Sherlyn did not come out to greet or assist her.
My daughter then told Ivan she wanted to test-drive the ... Read More Google - Aug 20, 2026
Drove down 4 hrs to pick up a car from Leo, he mentioned he is cleaning it up for us and its ready when we get there, only to be 10 min away and he sold it to someone else. He is a worthless car salesman and doesnt stand behind there word. He completely wasted our time and money. Please read all these valid one star reviews first before considering doing business with them. Wish we would have seen them before making the long wasted trip.
***Scam dealership****
I started inquiring about a specific car on August 5 through Costco auto program. Sherlyn Mejia emailed me back and was able to give me a price. I clearly explained how much we are putting down and will finance a small amount. I also offered to put some money down to hold the car. I also said we could come in the 6th if she was working. She said she would be available and we applied for financing.
She called my wife a little later to confirm her information and said someone from sales would be calling in a ... Read More Google - Aug 9, 2026
I was interested in a used 2020 Mazda CX-30 listed on Napleton Mazda Schaumburg’s website. I called Friday and was told by Angel that it was on the lot and available. I called again Saturday morning before making the 1 hour 15 minute drive to the dealership and Charlene again confirmed multiple times that it was available and on the lot.
When I arrived for my appointment, I was told someone had put a deposit on the car the night before and it was no longer available. I was understandably frustrated after driving that far based on multiple confirmations. I left and ... Read More Google - Aug 9, 2026
We have purchased two vehicles from this Mazda dealership, most recently a 2026 Mazda3 for my son Matthew, and we have always received excellent service from René Quiñones. René offered us a very competitive APR and took the time to make sure everything was done properly. Once the financing was approved, he personally walked us through every detail of the vehicle and patiently answered all of our questions. We are very satisfied with our experience, and when it is time to purchase another vehicle, we will definitely consider coming back here.
Started off great but had a horrible experience overall.
Called at 12:43 PM and was told I could walk in anytime before 6 PM for a service that would take about an hour. I drove 40 miles from North Chicago and arrived at 2:27 PM, only to be told there was no technician available. Very disappointing and a complete waste of time. If you can’t accommodate walk-ins, don’t tell customers to make the drive.
⭐☆☆☆☆
I rarely leave negative reviews, but my experience with Napleton Mazda of Schaumburg was extremely disappointing.
On Friday around 5:00 PM, I got a flat tire, and Mazda Roadside Assistance directed me to this dealership. When I arrived, I was told they didn’t have time to inspect my vehicle and that I should leave it there. Unfortunately, no shuttle, Uber, loaner, or any other transportation was offered, leaving me to arrange my own ride home.
On Saturday, the service team explained that the puncture was too close to the sidewall and the tire needed to be replaced. The staff I ... Read More Google - Aug 3, 2026
Completely took advantage of my elderly mother. Shady way to do business. She agreed to the advertised price with no add ons. They Charged her $2,700 over advertised price & added another $5400 in add ons. Made her wait almost 6hrs to get into the finance office & had her digitally sign without seeing the added costs. Buyer beware
.** Post the Response from the dealer response since I can't reply.... Completely false..... I have documentation..... Lies Lies Lies.... you had a chance to make it right.... How about don't be shady and misleading.... pretty simple. I'd love to take ... Read More Google - Jul 15, 2026
I had a friendly and professional experience with the sales associate. Also the young lady that greeted us at the entrance. Great for my first experience with this dealership.
Updating: after 3 months of having my car it has consistently been in and out for service issues…most related to the technology update but also needed new breaks put on and they were put on wrong by the service department at Schaumburg. When brought to their attention they took their time in getting back to me on what really took place and then basically told me while it was a mistake ot wasn’t really a safety issue. Very disappointed and would not recommend the service department here at all.
I recently bought (in July 2026) a new Mazda, and the ... Read More Google - Jun 28, 2026
I had a great experience at Napleton Mazda in Schaumburg. Everyone was so nice and very helpful!
This was my first experience purchasing a Mazda and I must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answered all our concerns and questions and we felt very confident in the purchase. We will most likely be back to purchase another Mazda in the near future. We have nothing but good things to say about this dealer and associates. Grade A experience. -Yolanda S.
Gilbert made the sale as easy as possible. I appreciated his patience and his willingness to help before and after the purchase.
Very disappointing experience from start to finish. I spoke with Angela ahead of time about a specific vehicle, explained that I was driving over an hour after work, and was assured the car would still be available when I arrived. By the time I got there, I was told it had already been sold, and nobody thought to communicate that beforehand. Instead, I was immediately pushed toward more expensive vehicles and bounced between salespeople who clearly were not listening to what I wanted. I repeatedly explained my budget and that I did not have a trade-in, yet those details were ... Read More Google - May 10, 2026
We had a very disappointing experience with the finance representative, Tom Schmidt, at this dealership.
Our salesperson, Ivan Bedolla, was excellent—patient, professional, and accommodating. He showed us three different cars without hesitation, helped us reach an agreement on the purchase price, and guided us through the financing application and purchase paperwork smoothly.
Unfortunately, everything changed when we were handed over to finance.
Instead of greeting us or inviting us to sit, the first thing we heard was that we had “come too late” and made him stay longer. He repeatedly complained about his wife waiting for dinner and openly ... Read More Google - May 10, 2026
Also wish there was a zero rate. Purchased a floor model 2024 from them. It seemed to be OK for the first year. Then took it in twice for service as it was losing battery charge fast. Both service visits were horror shows. Was told nothing wrong. Took it to Biggers and they found that the battery cables were damaged and replaced them. No problem since. Wish I had pruchased my carfrom Biggers.
Rude salesman. Just lost a $40K sale. GM, please take action.
No pressure, but test drove a 25, came a week later and attempted to put me in a 24. Said they couldn't honor the deal because they had quoted me on the 24, so would be a lot more. I used to work for a dealership, and it felt like a bait and switch.
I had a very disappointing experience with this dealership, largely due to my interaction with a salesperson named Rodrigo.
At first, Rodrigo came across as friendly and informative, providing details about the car I was interested in. However, the tone quickly changed when I mentioned wanting to explore other options. He became pushy, steering me back toward the same vehicle and downplaying other trims by saying they “only just have these,” without actually showing them. Each time we discussed viewing other cars, there was always some excuse as to why they weren’t available.
When it came time to negotiate, ... Read More Google - Apr 19, 2026
If you enjoy being unheard and ignored, then this service center is for you. Looks like management is in over their head. So much so that they can’t even call back a customer (me) that has been calling for weeks to simply just talk about my concerns from my FIRST AND ONLY service there. Background: I had noticed that my center console had sustained damage after its visit. Spoke to my advisor Rachel about it via text to show her the damage as I had just got home with the vehicle. Noticed the damage while driving home from the ... Read More Google - Apr 16, 2026
Just got our new 2025 CX-5 Rene Quinones was great he walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them
Friendly staff, VERY SLOW SERVICE. I went in for an oil change and an alignment. Appointment was at 10:30 AM I got there 20 minutes EARLY and work was FINALLY done at 2:15 PM. Bryan took care of the complete bill and offered me a card to come back in case the alignment needed any more adjustments. But 4 hours for an OIL CHANGE & ALIGNMENT is RIDICULOUS.
Had a terrible experience, they gave me different prices every time I called and refused to honor the price that was agreed. They also did not disclose that the car had major scratches untill I saw it in perosn. Stay far away.
Poor service, not transparent with their deals and financing
Unfortunately we've had an awful experience with Napleton's Schaumburg Mazda service department and communication over the past 2.5 months. We took our CX-70 in for routine service. I discussed the additional maintenance options with the service advisor recommended - I asked the advisor for the cost if we just purchased the part of a cabin air filter and he quoted me "around $40 pre-tax". I asked him over the phone if that was the quote because it would then determine if I wanted the service group to proceed with the replacement or if I would do it myself ... Read More Google - Feb 28, 2026
In the age of information, crazy the lack of negotiating they will do. Initially spoke with a telesales rep about a 2023 CX30 and discussed everything about the car in terms of concerns. I knew the model was reliable but there was reported cosmetic damage on the carfax. I decided to go into the dealer and talk to them and see/drive the car (which I ended up liking how it drove). Getting there they had mistakenly given me another model with less miles and after assuming it would be out of the range I was looking for they brought out ... Read More Google - Feb 27, 2026
Can't give it zero stars, or I would. Was ready to buy a car last Saturday, salesperson was nice, until the young, crude, unprofessional, condescending manager walked over and ruined everything. He really is not the right person for the job, he caused that nice salesperson a sale. Please consider replacing him, as he has no social skills and is unprofessional. We left feeling insulted. Needless to say, the next dealership gave us an entirely different experience. We were appalled at his approach, tone, and demeanor, just awful.
I called this dealership today to get a quote on a radiator replacement for my mazda 3. They said I had to bring it in to get a quote which is arguably a dumb policy. However when I questioned why I needed to bring it in for a quote the service advisor hung up on me. At no point did I get angry or use bad language. This was probably the worst customer service I've got at a dealer ever.
I have requested to communicate with a service manager on 2 different accounts and have yet to hear back. First request was 2+ months ago. Hopefully leadership can respond through here.
I tried contacting them 3 times to schedule a service and get a quotee and first time no one was available , second time I Was told they will contact me back and I never got a call back. Its been over a week now. I emailed As well. I guess they don't care to make more money and pick and choose who they should service.
I put a downpayment on car Dec 17 & went to pay it off & get it Dec 18. We did not notice at that time the passenger front door has a big dent. They said NO accidents. The finance part was a nightmare. I bought it in IL & am out of state & they NEVER told me anything about how it works or what was required since I'm out of state. They weren't providing a point inspection sheet. Good they finally gave one showing back vrakes FAILED. Front were caution & front passenger tire caution.
They were going ... Read More Google - Dec 22, 2025
Wish there was an option for zero stars - I recently purchased a vehicle from this dealership and was not informed until after the sale that the car only came with one key. They mentioned after the sale that they will reach out to the previous owner to attempt to get the second key. Days passed after the sale and I did not receive any communication, so I called them to ask about the status. The dealership said they are still trying to get in contact with the previous sellers. A couple of days pass so I call again. The ... Read More Google - Dec 12, 2025
