This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier. My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider was very difficult to work with—unhelpful and inconsistent. After I struggled to speak with my warranty company, Chris and Rachel stepped in and called them for me multiple times. The company initially said the product replacement would be covered, so the dealership moved forward with the work. But later the warranty company suddenly reversed and denied the claim. Rather than pass that surprise cost onto me, Chris, Rachel, and Service Manager Brian made the decision to cover the repair themselves. I didn’t pay a dime! They absolutely didn’t have to do that. I believe most car dealerships would have said that their hands are tied, and forced the client to pay that cost, since they work separately from the warranty company. I am so thankful to have had these 3 employees, because they had my back. That level of integrity is rare. Throughout the process, they were responsive, honest, and professional, and I won’t forget the kindness they showed. If you’re looking for a dealership with people you can trust, I highly recommend them. Chris, Rachel, and Brian earned a lifelong customer. Thank you again

Had a great experience working with Leo. He was friendly, knowledgeable, and respectful of my time. He made the process quick and easy and got me in and out as quickly as possible. I’d definitely recommend working with him and Napleton.

This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier. My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider was very difficult to work with—unhelpful and inconsistent. After I struggled to speak with my warranty company, Chris and Rachel stepped in and called them for me multiple times. The company initially said the product replacement would be covered, so the dealership moved forward with the work. But later the warranty company suddenly reversed and denied the claim. Rather than pass that surprise cost onto me, Chris, Rachel, and Service Manager Brian made the decision to cover the repair themselves. I didn’t pay a dime! They absolutely didn’t have to do that. I believe most car dealerships would have said that their hands are tied, and forced the client to pay that cost, since they work separately from the warranty company. I am so thankful to have had these 3 employees, because they had my back. That level of integrity is rare. Throughout the process, they were responsive, honest, and professional, and I won’t forget the kindness they showed. If you’re looking for a dealership with people you can trust, I highly recommend them. Chris, Rachel, and Brian earned a lifelong customer. Thank you again

Gilbert was amazing, took the time to show me the vehicles I was debating on and helped me feel comfortable in my decision. The process was smooth and fast, compare to past purchases. Truly recommend this dealership and Gilbert. - Also Thomas, I truly enjoy how nice everyone is.

Rene Quinones and Tom Schmidt were awesome they made it all happen . Thank you

Rene was awesome and worked his magic for us! the process was smooth!

I believe this was the fastest purchase I ever made on a vehicle. From the moment we stepped into the dealership to test driving it, Connor went above and beyond to ensure I was satisfied. He was transparent and straightforward which I appreciate. I recommend seeing Connor and I look forward to returning and purchasing another vehicle from him in the future!

We had a wonderful car-buying experience at Mazda Schaumburg. We made an appointment beforehand and were able to purchase the exact vehicle we wanted. Our salesperson, Teddy, was incredibly kind and helpful. He showed us various color options and actively helped us throughout the test-drive process. Leo, who assisted us with financing, was also very friendly and explained everything clearly and thoroughly. My husband and I were able to purchase a great car smoothly and without any problems. We did not know much about cars, but Teddy and Leo patiently answered our questions and guided us through every step. Thank you so much for making this such a positive experience!

second new vehicle that I purchased here, amazing car buying experience with Rene Quinones