Buying a car is stressful, and this dealership gave me some frustrations but ultimately a good experience. Before ever stepping into the dealership, I spent many, many hours researching vehicles online and communicating with several employees via email. As a mom of a daughter with special needs, I was intentionally trying to streamline the process and avoid spending 4 or more hours at a dealership. I appreciated being able to start the conversation remotely and hoped that would make the in person visit much more efficient. Unfortunately, my in person visit didn’t go as planned. I had been quoted a specific vehicle, only to arrive and find out it wasn’t even at the dealership yet. That was disappointing, especially since I had made the 1 hour trip specifically to see it. I also test drove a few other vehicles, like one a lot and later received pricing on a different vehicle than the one I had actually told them I wanted. Those communication issues added unnecessary confusion and made the process longer than it needed to be. And just as I was negotiating back and forth on a different model…. The one that I originally went to see miraculously was back on the lot. Weird?!? This left me with an “upsell the model” sales tactic and left me feeling the ick. I’m still leaving 4/5 starts and the reason I’m leaving a positive review is because of Rick. He was professional, patient and worked incredibly hard to earn my business. It was obvious he was juggling three or four customers at once and was spread much too thin, but he never gave up on helping me. He answered my many questions, continued working to find the right vehicle, and ultimately negotiated a deal that I felt good about. After taking my time, comparing several SUVs, and doing a lot of research, I ended up purchasing a 2024 Mazda CX-90 PHEV, and I absolutely love it. Strangely enough, the paperwork I signed shows the car has 4k miles less than it actually has…another weird thing. Overall, Rick’s persistence and willingness to work with me were a big part of why I ultimately chose to hang around for 6 hours and buy from this Countryside Mazda. My only suggestion would be to improve communication and scheduling so customers aren’t quoted unavailable vehicles or accidentally provided pricing on the wrong vehicle. Better coordination would make the buying experience much smoother, especially for customers who do their homework ahead of time. Overall, I’m very happy with my purchase, grateful for the deal I received and especially thankful to Rick for sticking with me through the entire process.

I recently bought a 2026 CX-5 and the process was quick and easy. The staff was very pleasant to work with. Thank you Teddy for helping me with the purchase and for teaching me how to use the new software. Thank you Tom from finance, for giving me a great deal with the platinum warranty. Now I can drive my new car worry free.

Best car dealership buying process I’ve ever had.

The car I wanted was at the Palatine location, but we wanted to stick with Ivan from the Schaumburg location. From test driving to purchasing my car yesterday, Ivan and the Schaumburg Napleton team made the process easy. Ivan took his time to ensure I was connected to the MyMazda app, and went through a lot of the important features. I’m obsessed with my 2026 CX5 Premium Plus SUV.

Great service and buying experience!

I had an outstanding experience at this dealership thanks to Chris, Bryan and the mechanic (sorry I forgot your name)! From the moment I arrived, they were incredibly friendly, and generous with their time. They helped in ways I don't think they truly understand and I am so blessed that they were the ones helping me with my maintenance. They were able to walk me through what was wrong with my car and answered all of my questions. Never made me feel pressured to make a decision. Their professionalism and genuine care made the entire experience smooth and less stressful. It's clear they truly value their customers and go above and beyond to provide excellent service. I highly recommend working with Chris and Bryan if you need maintenance done to your car. Thank you both for everything!

Connor and Leo were simply the greatest! Honest to God, they allowed me to shop the way I wanted and were able to get me a great deal. Friendly, hospitable, and helpful.

If you’re looking for a reputable, honest, car dealership with knowledgeable, friendly associates- look no further! I can’t begin to tell you how much I dread the whole car buying experience, so when 2 of my coworkers recommended Napleton’s Mazda of Schaumburg, I decided to reach out. They were very responsive, not pushy, listened to my needs, and best of all- quoted me an excellent price for the Mazda CX-30 preferred that I purchased. I prefer to keep honest dealerships like this in business and was so happy to have found them. By the way, Rene was amazing! He assisted my husband and I and provided top notch client service! I will be telling everyone about Napleton Mazda in Schaumburg!

I recently bought a new Mazda, and the whole experience easy from start to finish. Since I had never driven a Mazda before, I had a lot of questions and wanted to look at several different options. Teddy took the time to show me all the vehicles I was interested in, answer my questions, and help me compare my options without ever making me feel pressured. He was knowledgeable, patient, and easy to work with, which made the process much more enjoyable. I’m very happy with my new car and would definitely recommend working with Teddy if you’re in the market for a new vehicle!

Napleton Schaumburg Mazda has given me and my husband the best shopping experience being a first time brand new CX30 buyer. Gilbert Miramontes has exceeded our expectations and has been a great help! He guided us patiently and showed us that buying brand new is better than the used model. We got the best deal for what we are willing to pay. We highly recommend him for future customers! Tom from financing also helped us and gave us such a wonderful experience. Thank you so much for helping us find our dream car. Hope both of you get a raise, well deserved! Looking forward to working with you guys again.

We had a great experience buying our new Mazda. Leo went above and beyond- they didn’t have the color I wanted in the model I wanted and Leo actually drove to the sister dealership himself to pick one up for me! No one was pushy and the whole thing went smoothly and quickly. I would definitely recommend this dealership for anyone looking.

Fair and low pressure buying experience

really quick and straight to the point

We had a great experience with Gilbert at Napleton Mazda. He took the time to explain all our purchasing options. It was a very smooth process and overall enjoyed our car buying experience. We definitely would come back and buy a car from them!